In-house average weekday ridership for May was 2,796, up by 8.37% from last year. Supplemental providers average weekday ridership was 273, up by 13.97%. Combined in-house and supplemental providers average weekday ridership was 3,069, up by 8.84%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 113,547 boardings, up 15.17% as compared to the same time period in fiscal year 2022.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 90.72% for May. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 91.61%. On-time performance for trips with a desired arrival time was 58.24% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.47% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of May, Handi-Van operated 68,470 trips including 6,964 trips that were longer than one hour in trip time. The analysis found that 73.68% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 616 or 0.90% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 69.24% for May, down by -16.11% from last year.
Over the month of May, reservationists answered 37,076 calls. Of those calls, 99.58% were answered within 5 minutes.
| May FY2023 |
May FY2022 |
May FY2019 Pre-COVID |
% Change FY 22 to 23 |
11 Month FY2023 |
11 Month FY2022 |
11 Month FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 83,082 | 73,908 | 104,730 | 12.41% | 862,024 | 748,477 | 1,099,610 | 15.17% | 1,197,533 | |
| Average Weekday Ridership | 3,069 | 2,819 | 3,878 | 8.84% | 2,989 | 2,611 | 3,862 | 14.47% | 3,856 | |
| Unique Riders During the Month | 5,261 | 4,873 | 5,922 | 7.96% | 5,051 | 4,596 | 5,813 | 9.91% | 5,810 | |
| Cost per Revenue Hour | $134.24 | $104.06 | $88.08 | 29.00% | $110.50 | $105.14 | $87.39 | 5.10% | $87.76 | <= $90 |
| Cost per Passenger Trip | $64.71 | $52.33 | $39.20 | 23.66% | $54.37 | $55.32 | $39.51 | -1.72% | $39.61 | <= $39 |
| Cost per Revenue Mile | $9.28 | $7.07 | $5.88 | 31.42% | $7.57 | $7.09 | $5.85 | 6.74% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.07 | 1.99 | 2.25 | 4.32% | 2.03 | 1.90 | 2.21 | 6.94% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.75% | 3.08% | 4.26% | -0.33% | 3.42% | 3.00% | 4.31% | 0.42% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.29% | 79.35% | 75.45% | -1.06% | 78.21% | 78.54% | 75.89% | -0.32% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.89% | 1.21% | 1.98% | -0.32% | 1.00% | 1.33% | 2.14% | -0.33% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.02% | 0.12% | 0.02% | 0.03% | 0.05% | 0.12% | -0.02% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 90.72% | 94.81% | 86.14% | -4.09% | 91.12% | 95.50% | 87.99% | -4.38% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 91.61% | 96.03% | 88.12% | -4.41% | 92.13% | 96.84% | 90.13% | -4.71% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.40% | 0.18% | 1.16% | 0.22% | 0.66% | 0.09% | 0.79% | 0.57% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.24% | 64.59% | 60.24% | -6.36% | 63.83% | 66.03% | 60.71% | -2.21% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 73.68% | 78.96% | 67.13% | -5.28% | 74.08% | 81.32% | 68.58% | -7.25% | 68.69% | 50% |
| Excessive Trip Length | 0.90% | 0.50% | 1.71% | 0.40% | 0.80% | 0.33% | 1.40% | 0.47% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 4.03% | 3.83% | 4.41% | 0.20% | 4.08% | 4.13% | 4.44% | -0.05% | 4.44% | < 5% |
| Advance Cancellation Rate | 19.80% | 19.39% | 22.65% | 0.41% | 20.03% | 19.72% | 23.15% | 0.31% | 23.11% | < 15% |
| Missed Trip Rate | 0.20% | 0.22% | 0.40% | -0.03% | 0.28% | 0.14% | 0.28% | 0.13% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 2.32 | 1.49 | 1.95 | 55.72% | 2.13 | 1.22 | 1.57 | 74.90% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.58% | 91.85% | 41.59% | 7.74% | 78.24% | 94.67% | 50.94% | -16.44% | 50.30% | 93% |
| Vehicle Availability | 69.24% | 85.35% | 81.74% | -16.11% | 72.05% | 88.02% | 86.37% | -15.97% | 86.16% | >= 80% |
